Frequently Asked Questions
Everything you need to know about your luxury eyewear experience.
Are your designer sunglasses and frames authentic?
Yes, all products sold on PRETAVOIR are 100% authentic. We are authorized retailers for all brands we carry, and every pair is shipped in its original designer packaging with certificates of authenticity where provided by the manufacturer.
Do you offer international shipping?
We provide worldwide shipping to most countries. Delivery times vary by location, typically ranging from 3-5 business days for express shipping. Please note that international orders may be subject to local import duties and taxes.
Can I add my prescription to the frames I purchase?
Absolutely. We offer a comprehensive prescription lens service. You can select your lens type, thickness, and coatings during the checkout process by providing your latest prescription details.
What is your return policy?
We offer a 14-day return period for all non-prescription items, provided they are in their original, unworn condition with all packaging intact. Please note that custom-made prescription lenses are non-refundable.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options such as Klarna, depending on your shipping region.