Returns & Exchanges
At PRETAVOIR, we want you to be completely satisfied with your eyewear; if your frames aren't the perfect fit, you can return them within 14 days of receipt for a full refund or exchange.
Initiate Your Return
Log into your account or use our guest portal to select the items you wish to return and receive your unique RMA number.
Secure Packaging
Place the eyewear in its original branded case and shipping box, ensuring all certificates of authenticity and cleaning cloths are included.
Attach Shipping Label
Print your prepaid return label provided through our portal and securely affix it to the outside of your package, covering any previous shipping marks.
Refund Processing
Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing